Cancellations

 

We understand that sometimes situations come up that require you to change your plans. If you must cancel or reschedule your appointment, we require that you notify us at least 24 hours in advance. This helps us protect the time of our wax specialist and our clients, and ensures that we can continue to deliver upon our promise of exceptional service.

 

Cancellations and rescheduled appointments without 24 hours notice will incur a cancellation fee of 50% of the service price. Missed appointments ("no-shows") will be charged 50% of the service price.

This fee is non-refundable and can not be put toward any future services.

 

Appointments booked within 24 hours of the scheduled appointment may be canceled or rescheduled no later than 4 hours prior to the scheduled appointment time without incurring a cancellation fee of 50% of the service total.

​

Running Late

​

We understand that you have a busy schedule, and allow a grace period of 7 minutes after your scheduled appointment time. If you are more than 7 minutes late to your appointment, we may need to reschedule your appointment to accommodate your service(s). If we do not hear from you within 7 minutes after your scheduled appointment start time, your appointment will be considered a "no-show" and you will be charged 50% of the service total.​

​

No Show

 

We respect your time and we hope you would respect ours. If you can't make your appointment, please give us a call and just let us know. If you are a "No Show" on more then two occasions within a consecutive 6 month period, you will no longer be allowed to schedule any appointment via phone or online for one calendar year.

​

​

Deposits

 

Some appointments require extrá time and preparation to accommodate. Appointments that are very time-intensive and/or require materials to be specially purchased for the service may require a deposit upon booking. This deposit fee is non-refundable and does not contribute to the service total.

 

For large group bookings (such as wedding parties, homecoming / prom groups, etc.), extra time and preparation is needed to make sure we have the space and amenities needed to make your time with us one you'll always remember fondly. We require that you notify us at least 72 hours in advance of any cancellations or changes you need to make to your scheduled appointment. Cancellations and rescheduled appointments without 72 hours notice will incur a cancellation fee of 50% of the service price per guest.

​

​

Refunds

​

All sale are final​​​

​​​

Walk-Ins 

​

Walk-Ins Welcome! We gladly accept walk-ins; however, availability is not guaranteed. To ensure you get your preferred time and specialist, we highly recommend booking in advance.

 

Please note: We do not accept walk-ins after 5:00 PM. If you’re unsure about availability, feel free to call ahead—we’ll do our best to accommodate you!

​

Right to Refuse Service

 

We reserve the right to refuse service to anyone for any reason. Our priority is to maintain a safe, clean, and professional environment for all guest and staff.

​